This is a common problem and is usually due to which Log In option you choose. 

If you used a Gmail account:

• Try clicking "Connect With Google" and use your normal Gmail login info. 
• If that STILL doesn't work please contact us via the email form below OR give us a call.

There IS a way for us to fix this but it will require you contact us by email or phone.

1.  Go to your account

2. Move the cursor over your name in the upper right corner and click “My Account.”

3. Click “Manage payment method” under Customer Details.

4. Add your new credit card information.

Unfortunately we do not have the capability to change the email associated with your account. 

We are working with the website developers to improve this feature. 

Unfortunately we do not have the capability to change the name associated with your account. 

We are working with the website developers to improve this feature. 

If you would like to cancel auto renewal before your subscription expires, please follow these steps:

1. Make sure you are logged into your account. Your name should appear in the upper right hand corner.
2. Click on “My Account” under your name in the menu.
3. On the My Account Dashboard Screen click on “Subscriptions”
4. Click the blue “Manage Subscription”
5. Scroll to the bottom of the page and click “Cancel”
6. You will receive your cancellation notice.

*If you have access problems after cancellation please let us know since we are working with the website developers to improve this process and solve some technical issues.